UKERC Researchers Mark Bilton and Richard Carmichael explore the UK public's experiences of, and attitudes to, appliance malfunction; knowledge about voltage; and understanding of the role of distribution network operators.

A Working Paper from Mark Bilton and Richard Carmichael.

To inform the UKERC Technology and Policy Assessment project that is examining consumer attitudes to changes in electricity supply voltage, the TPA team co-funded a working paper together with the ‘Transformation of the Top and Tail of Energy Networks’ (TTaT), an Engineering and Physical Research Council (EPSRC) Grand Challenge research programme. The working paper draws upon a pilot study exploring consumer experiences and attitudes to appliance malfunction, which aimed to establish prior knowledge about voltage, and understanding of the Distribution Network Operator’s (DNO) role in supplying power.